General Catalog 2005-2006

Programs and Courses

Management

• General Information
• Middle Management - Associate in Applied Science (AAS)
• Retail Management - Associate in Applied Science (AAS)
• Retail Management Certificate
• Supervision Certificate
• Course Descriptions

General Information

For Information: Carnella Hardin
Phone: 623.845.3240

www.gc.maricopa.edu/business/management

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Middle Management
Associate in Applied Science (AAS) / 64 credits

Middle management positions cover a wide spectrum of jobs involving the supervision of people and functions. Positions include department manager, territorial manager, foreman, sales manager, financial manager, product manager, and many other roles covering various specialty areas.

Qualified people for supervisory positions are continually in high demand. Entry into a supervisory job with eventual movement into middle management position(s) is the usual progress.

Program Description: The purposes of the AAS degree program in middle management are

1. To train students for full-time employment in supervisory positions upon graduation;
2. To upgrade the training, through a degree program, for personnel already involved in supervisory positions;
3. To provide additional training in specific areas as needed for those already employed in middle management.

The general studies courses required for the Associate in Applied Science degree provide an opportunity for students to broaden their background in a variety of fields.

Students completing the program should find rewarding careers in sales/merchandising, distribution, wholesaling, finance, industry, business ownership, and the expanding services industries.

Note: Required courses may not be available every semester, students, degree seeking or transfer, should consult with a department advisor in planning their academic schedule in order to complete degree requirements in an expedient manner.

Required Courses: 30-33 (credits)

Students must earn a grade of “C” or better for each course listed in the Required Courses category.

ACC111 Accounting Principles I (3) and + ACC112 Accounting Principles II (3) or    ACC211 Financial Accounting (3)    BPC110 Computer Usage and Applications (3) or    CIS105 Survey of Computer Information Systems (3)    ECN111 Macroeconomic Principles    GBS151 Introduction to Business + GBS161 Mathematics of Business + GBS233 Business Communication    MGT101 Techniques of Supervision    MGT175 Business Organization and Management    MGT275 Office Management and Procedures    MGT276 Personnel/Human Resource Management

3-6 credits 3 3 3 3 3 3 3 3 3

Restricted Electives: 6-9 (credits)

+ BPC/OAS135 Word Processing Software    CIS114AA Lotus 1-2-3 Spreadsheet    GBS205 Legal, Ethical, and Regulatory Issues in Business (3) or    GBS206 Business Law (UCC) (3)    MGT251 Human Relations in Business    MGT253 Owning and Operating a Small Business + MGT270AC Management Internship    MGT277 Labor Relations    MKT267 Principles of Salesmanship    MKT271 Principles of Marketing

2 credits 1 3 3 3 3 3 3 3

General Education Requirements: 25 (credits)

Core: (15 credits) First-Year Composition: + ENG101 First-Year Composition (3) and + ENG102 First-Year Composition (3) Oral Communication:    COM100 Introduction to Human Communication (3) or + COM230 Small Group Communication (3) (recommended) Critical Reading: + CRE101 Critical and Evaluative Reading I (3) Mathematics: + MAT122 Intermediate Algebra (3) or    Equivalent Distribution: (10 credits) Humanities and Fine Arts:    Any approved course, see here. Social and Behavioral Sciences:    PSY101 Introduction to Psychology (3) Natural Sciences:    Any approved course, see here.

6 credits 3 3 3 3 3 4

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Retail Management
Associate in Applied Science (AAS) / 64 credits

Program Description: The Retail Management degree is designed to prepare individuals working in the retail management, food industry, and related fields, for the mid-level management position challenges of the future. The curriculum encompasses business essentials and also emphasizes the skill sets needed for effective management and communication in the work environment. Instruction will provide the background and knowledge necessary for students to develop the judgment skills they must exercise as business managers.

Required Courses: (39 credits)

Students must earn a grade of “C” or better in all courses within the program.

ACC111 Accounting Principles I + ACC230 Uses of Accounting Information I + ACC240 Uses of Accounting Information II    BPC110 Computer Usage & Applications (3) or    CISI05 Survey of Computer Information Systems (3)    COM110 Interpersonal Communication (3) or    IND133 Speaking in Business (3)    GBS110 Human Relations in Business and Industry (3) or    MGT251 Human Relations in Business (3)    GBS131 Business Calculations (3) or + GBS161 Mathematics of Business (3)    GBS205 Legal, Ethical, and Regulatory Issues in Business + GBS233 Business Communication    MGT101 Techniques of Supervision (3) or    MGT229 Management and Leadership I (3)    MGT179 Utilizing the Human Resources Department (3) or    MGT276 Personnel/Human Resources Management (3)    MKT268 Merchandising    MKT271 Principles of Marketing

3 credits 3 3 3 3 3 3 3 3 3 3 3 3

General Education Requirements: 25 (credits)

Core: (15 credits) First-Year Composition: 6 + ENG101 First-Year Composition (3) or + ENG107 First-Year Composition for ESL (3) and + ENG102 First-Year Composition (3) or + ENG108 First-Year Composition for ESL (3) or + ENG111 Technical Writing (3) Note: ENG102 or ENG108 recommended for students pursuing a BAS degree at an Arizona university. Oral Communication: 3 + COM230 Small Group Communication Critical Reading: 3 + CRE101 Critical and Evaluative Reading I (3) or Equivalent by assessment Mathematics: 3 + MAT102 Mathematical Concepts/Applications (3) or Satisfactory completion of a higher mathematics course Distribution: (10 credits) Humanities & Fine Arts: 3 Any approved Humanities course, see here. Social and Behavioral Sciences: 3 SBU200 Society and Business Natural Sciences: 4 Any Natural Sciences course, see here.

6 credits 3 3 3 3 3 4

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Retail Management Certificate / 33 credits

Program Description: The Retail Management Certificate is designed to prepare individuals working in the food industry, and related fields, for the management challenges of the future. The curriculum encompasses several business essentials and also emphasizes the skill sets needed for effective management and communication in the work environment.

Required Courses: 33 (credits)

Students must earn a grade of “C” or better for each course listed in the program. (+) indicates course prerequisites.

ACC111 Accounting Principles I 3 (credits)    BPC110 Computer Usage & Applications (3) or    CISI05 Survey of Computer Information Systems (3) + ENG101 First-Year Composition (3) or + ENG107 First-Year Composition for ESL (3)    GBS110 Human Relations in Business & Industry (3) or + MGT251 Human Relations in Business (3)    GBS131 Business Calculations (3) or + MAT102 Mathematical Concepts & Applications (3) + GBS233 Business Communication    COM110 Interpersonal Communication (3) or    IND133 Speaking in Business (3)    MGT101 Techniques of Supervision (3) or    MGT229 Management Leadership (3)    MGT179 Utilizing the Human Resources Department (3) or    MGT276 Personnel/Human Resources Management (3) + MKT268 Merchandising    MKT271 Principles of Marketing

3 credits 3 3 3 3 3 3 3 3 3 3

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Supervision Certificate / 33 credits

Program Description: The purpose of the certificate program in Supervision is to provide fundamental information to students interested in starting and/or advancing in a career of business management. The program also will prepare students to pursue advanced programs and/or degrees. Students completing the program should find employment in sales/merchandising, distribution, wholesaling, finance, industry, business ownership, and/or services industries.

Note: Students should consult with a department advisor in planning their academic schedule in order to complete certificate requirements in an expedient manner. Due to limited course offerings, degree seeking students may find it necessary to extend completion time lines and attend both day and evening classes.

Required Courses: 30 (credits)

Students must earn a grade of “C” or better for each course listed in the Required Courses category. (+) indicates course prerequisites.

ACC111 Accounting Principles I (3) or    ACC211 Financial Accounting (3)    BPC110 Computer Usage and Applications (3) or    CIS105 Survey of Computer Information Systems (3)    COM100 Introduction to Human Communication (3) or + COM230 Small Group Communication (3) + ENG101 First-Year Composition    GBS131 Business Calculations (3) or + GBS161 Mathematics of Business (3)    GBS151 Introduction to Business    MGT101 Techniques of Supervision    MGT175 Business Organization and Management    MGT251 Human Relations in Business    MGT275 Office Management and Procedures

3 credits 3 3 3 3 3 3 3 3 3

Restricted Electives: 3 (credits)

ECN111 Macroeconomic Principles GBS205 Legal, Ethical and Regulatory Issues in Business GBS206 Business Law (UCC) MGT253 Owning and Operating a Small Business MGT276 Personnel/Human Resource Management MGT277 Labor Relations MKT267 Principles of Salesmanship MKT271 Principles of Marketing

3 credits 3 3 3 3 3 3 3

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Course Descriptions

Course Availability: (F) Fall, (S) Spring, (D) Day, (E) Evening, (Su1) Summer 1, (Su2) Summer 2, (O) Occasionally, (+) indicates course prerequisities

Management: MGT, TQM

Management (MGT)

MGT101
Techniques of Supervision / 3 credits 3 periods
Overview of the foundations of supervision and how to get things done within an organization through other people. The functions of planning, organizing, staffing, motivating and controlling presented. Prerequisites: None.

MGT102
Introduction to Supply Chain Management / 2 credits 2 periods
Overview of control and flow of materials from the supplier to the consumer. Elements and interrelationships of the supply chain including supply management, planning and control, and physical distribution. Prerequisites: None.

MGT135
Global Procurement and Supply Management / 3 credits 3 periods
The evolution of purchasing to supply management. Underlying fundamentals of tactical purchasing and strategic supply management. Prerequisites: MGT102 or permission of department.

MGT172
Organizations, Paradigms, and Change / 1 credit 1 period
Examines the nature of organizations, paradigms, and change as organizations manage for excellence. Focuses on current practices and future trends in total quality management. Includes ethics and the future of organizations in a global economy. Prerequisites: None.

MGT175
Business Organization and Management / 3 credits 3 periods
Covers basic principles of managing quality and performance in organizations. Covers management functions: planning, organizing, leading, and controlling. Emphasizes continual improvement, ethics and social responsibility. Prerequisites: None.

MGT229
Management and Leadership I / 3 credits 3 periods
Covers management concepts and applications for business, industry, and government organizations. Prerequisites: None.

MGT230
Management and Leadership II / 3 credits 3 periods
Includes practical applications of activities, issues, and problems related to current managerial and supervisory skills and talents. Prerequisites: MGT229 or departmental approval.

MGT251
Human Relations in Business / 3 credits 3 periods
Analysis of motivation, leadership, communications, and other human factors. Cultural differences that may create conflict and affect morale individually and within organizations. Prerequisites: None. MGT101 or MGT175 or MGT229 suggested, but not required.

MGT253
Owning and Operating a Small Business / 3 credits 3 periods
Starting, organizing, and operating a small business, including location, finance, management processes, advertisement and promotion, credit, inventory control, and ethics. Prerequisites: None.

MGT255
Free Enterprise Practicum / 1 credit 1 period
Management team approach to development and implementation of an economic education project for a selected public. Project focus on improving understanding of current economic issues and a greater appreciation for the free enterprise system. Prerequisites: Permission of instructor.

MGT270AA Management Internship / 1 credit 1 period
MGT270AB Management Internship / 2 credits 2 periods
MGT270AC Management Internship / 3 credits 3 periods
Management work experience in a business or industry. 80 hours of designated work per credit. Maximum of / 3 credits allowed. Prerequisites: Departmental approval.

MGT275
Office Management and Procedures / 3 credits 3 periods
Covers basic administrative office services and systems, including analysis and management of operations, information systems, human resources, and facilities design. Prerequisites: None. MGT175, or MGT229 suggested, but not required.

MGT276
Personnel/Human Resource Management / 3 credits 3 periods
Human resource planning, staffing, training, compensating, and appraising employees in labor management relationships. Prerequisites: None. MGT101, or MGT175, or MGT229 suggested, but not required.

MGT277
Labor Relations / 3 credits 3 periods
Covers the historical, legal, and environmental parameters surrounding current labor/management relations, including contract negotiations and grievance procedures. Prerequisites: None. MGT101, or MGT175, or MGT229 suggested, but not required.

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Total Quality Management (TQM)

TQM105
Writing for Quality Results / 2 credits 2 periods
Theory and practice of writing business correspondence in a quality-oriented organization. Includes the orientation of the writer to the internal/external customer’s needs and writing in positive, negative and persuasive settings. Prerequisites: Appropriate English placement test score in ENG101, or “C” or better in ENG071. OAS108 and TQM101 or TQM101AA and TQM101AB are recommended.

TQM202
Introduction to Total Quality / 3 credits 3 periods
Examines the concepts of quality as they relate to any organization. Focuses on the history, gurus, rationale, and basic principles of total quality management. Recognizes the scope and requirements for a Total Quality development effort. Prerequisites: None. (F,S,D,E)

TQM204
Team Roles and Dynamics / 3 credits 3 periods
Focuses on basic concepts and tools associated with quality improvement to help teams function effectively. Participants use theory and practice to work as a team, plan, and conduct good meetings, manage logistics and details, gather useful data, analyze the data, communicate clearly and persuasively ideas and results with confidence and impact, and implement change. Prerequisites: None. (F,E)

TQM206
Customer Focus Systems / 3 credits 3 periods
Identifying who the customer is, assessing what is important to the customer, and assuring that quality organizational processes and procedures are in place not only to meet but also to exceed customer expectations. Methods for gathering and analyzing data to measure customer service and satisfaction. Prerequisites: None. Computer skills in word processing and spreadsheet, TQM201 and TQM202 recommended. (F,E)

TQM208
Leadership for Quality / 3 credits 3 periods
The changing role from manager to leader/coach/counselor/ facilitator in a quality oriented organization. Methods for empowering employees in a team setting. Tools for planning, goal-setting, and problem solving. Professional development to enhance the quality team environment. Techniques for employee and team motivation, evaluation, and recognition. Prerequisites: None. TQM201, TQM202, and TQM203 recommended. (S,E)

TQM210
Project Management for Quality / 2 credits 2 periods
Examines concepts for planning, organizing, scheduling, staffing, and monitoring a project. Presents tools and methods to ensure successful completion of projects on time within budget and meeting internal and/or external customer requirements. Prerequisites: None. Computer skills in word processing and, spreadsheet, TQM202, TQM204, TQM206, and TQM208 recommended. (S,E)

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