VOICE MAIL FEATURES

Welcome

The following instructions are for use from your office phone.  If you are using another phone or calling from outside, you will be prompted to enter your mailbox (extension) number before entering your password.

Tips

The # Key:    Press # to complete, skip or send.  You can skip personal greetings and introductory prompts by pressing #.  An Extended Absence Greeting, however, cannot be skipped.

Fast Delete:    While reviewing your messages, you may quickly fast forward and delete any unwanted message by pressing 3 3 7.

Create Your Personal Greeting

1. Dial the Voice Messagine Center (18866)
2. Enter your password.
3. Press 4.
4. Press 3.
5. Press 1.
6. Press 2 to record your personal greeting.
7. After the tone record your greeting.
8. Press #.
9. Press 1 to replay your greeting.  If necessary, press star (*) to re-record your greeting.
10. Press # if you are satisfied.
11. Press ** to disconnect.

Create Extended Absence Greeting

1. Dial the Voice Messaging Center (18866).
2. Enter your password.
3. Press 4.
4. Press 3.
5. Press 2.
6. After the tone record your greeting indicating you will be gone and not checking your messages.
7. Press #.
8. Press 1 to replay.  If necessary, press * to re-record greeting.
9. Press # if satisfied.
10. Press ** to disconnect.

Activate Message Service

1. Press Speaker or lift the handset; receive dial tone.
2. Press Forward-All, Forward-No Answer, or Forward Busy.
3. Broken dial tone is heard.
4. Dial the Voice Messaging Center (18866).
5. Service-set tone is heard; display indicates FWD SET.
6. Press Speaker or return handset to cradle.

Cancel Message Service

1. Depress Speaker or lift the handset; receive dial tone.
2. Depress Forward-All, Forward-No Answer or Forward-Busy.
3. Display indicates FWD CNCL
4. Press Speaker or return handset to cradle.

Create and Send a Message

1. Dial the Voice Messaging Center (18866)
2. Enter your password.
3. Press 2.
4. After the tone record your message.
5. Press #.
6. Enter the mailbox (extension) number of the person to receive the message.

Delivery Options:
1    -    Private
2    -    Urgent
3    -    Message Confirmation
4    -    Future Delivery
7. Press # to send the message.  (When sending to multiple mailboxes repeat steps 6 and 7.)
8. Press ** to disconnect.

Review Messages

1. Dial the Voice Messaging Center (18866)
2. Enter your password.
3. Press 1 to review new messages.
4. *Listen to message.
5. Select next instruction:

4    -    Replay Message
5    -    Envelope Information
6    -    Send a Copy
7    -    Erase Message
8    -    Reply (to Internal callers only)
9    -    Save Message
6. Repeat steps 4 and 5 for each message.
7. Press ** to disconnect.

1    -    Rewind (1-1 rewind to beginning)
2    -    Pause (2 again restarts)
3    -    Fast forward (3-3 forward to end)
4    -    Slower speed (depress 2 seconds)
5    -    Envelope information
6    -    Faster speed (depress 2 seconds)
8    -    Normal volume
9    -    Louder volume
#    -    Skip to next message
*    -    Cancel message review

Create a Distribution List

1. Dial the Voice Messaging Center (18866).
2. Enter your password.
3. Press 4.
4. Press 2.
5. Press 2.
6. Press 1.
7. Assign the list a number between 11-20.
8. Assign the list a name.
9. Press #.
10. Enter the mailbox numbers.
11. Press ** to disconnect.

Create and Send a Message to a Distribution List

1. Dial the Voice Messaging Center (18866).
2. Enter your password.
3. Press 2.
4. After the tone record your message.
5. Press #.
6. Enter the list number.
7. Press # to send.
8. Press ** to disconnect.

Timed Message Delivery

1. Dial the Voice Messaging Center (18866).
2. Enter your password.
3. Press 2.
4. After the tone record your message.
5. Press #.
6. Enter the mailbox (extension) number of the person to receive the message.
7. Press 4.
8. Press 1 to specify date.
9. Enter month and day of delivery.
10. Enter time of delivery.
11. Press #.
12. Press ** to disconnect.

Transfer Message to Other Mailbox

1. Dial the Voice Messaging Center (18866)
2. Enter your password.
3. Press 1 to review new messages.
4. Listen to message.
5. Press 6.
6. Record introduction to message.
7. Press #.
8. Enter transferee's mailbox number.
9. Press #.
10. Press *
11. Press 7 to erase original message or 9 to save it.
12. Press ** to disconnect.

Transfer a Caller to an Individual's Voice Mailbox:

1. Depress the TRANSFER key once. DO NOT place the call on hold (receive service tone).
2. Dial the Voice Messaging Center (18866).
3. Press *.
4. Enter the mailbox (extension) number of the person to receive the message, then hangup.
5. The caller will be connected.

Recover a Transfer Call from Voice Mail:

If you Transfer a caller and reach Voice Mail, you can retrieve the caller to transfer them to another number by pressing the * button four times (****).