New students

• New students who do not yet have a college ID card can have an IA look up their username in SAS. Ask for a picture ID before doing so. Type in their student ID number (most often their Social Security number) and then press U to see the username. Doing so activates the account.
• Floor Coordinators can check in SIS to see if the student is actually enrolled in any class. If not, the student should be returned to Enrollment Services or Cashiers. If those offices are closed, a Floor Coordinator can log the student into the nstudent account; this provides access to most Open Entry/Open Exit applications and the associated data files. Students working from this account will not have email and should save their work to a floppy disk only. The password for this account will be provided to Floor Coordinators and should not be shared with students.
• Floor Coordinators and other designated supervisors have access to Help User which provides a set of commands for solving the most common problems. See separate documentation for this access.
• There is a short time lag between the time a student enrolls and pays tuition, and the time the account is activated, but it is usually no more than 30 minutes. If a student has waited more than 30 minutes from the time stamped on the printout from cashiers, send the student to the Innovation Center where the account can be created manually.

• Students who don't remember their usernames or passwords should be directed to scan their IDs at one of the Palette Account Stations. They must type their Student ID number and press R to reset their password.
• Students who have changed their Student ID number with the college should get a new ID card that is keyed to the new ID number. At this time, their old ID card and account will not work. Direct students to the Enrollment Center. If the student has proof of the new ID number, any IA can find the new username and activate the account by looking it up in SAS.
• A student who has changed her name with the college should be directed to the Innovation Center where a new palette username can be created.
• Returning students who don't have their IDs and don't remember their passwords can have any Floor Coordinator reset a password in SAS. This task can also be accomplished through Help User. Ask for a picture ID before resetting passwords.
• A student who should have access to particular class resources (software, a course folder, or a quiz) and doesn't may be enrolled in the wrong section or the wrong class. Any Floor Coordinator can check their enrollment in SIS, or their instructor can check their online or printed class roster.
• A student whose account has expired is probably not officially enrolled in any class. The student may have been dropped by the instructor or dropped for non-payment of fees (sometimes due to late awards of financial aid). Any Floor Coordinator can check the student's enrollment status in SIS; the Help key will explain the drop codes. For example, 87 indicates non-payment of fees; 43 indicates a "no show." Direct the student to the appropriate office or person: financial aid, cashiers, or the course instructor.
• An account can be reactivated temporarily through Help User.
• If a person is not enrolled in a credit class for the current semester and wants to retain access to the palette, he or she can sign up for NC 500 0265. There is a $24 fee. Access usually returns within 15-30 minutes.
• If a student gets a message that the palette does not recognize his or her username, in rare cases this may indicate leftover Novell logins. However, this usually doesn't occur until mid-way through the semester. These problem logins can be deleted by calling Steve Smith in Network Services. This situation is rare at the beginning of the semester.
• Other problems should be directed to the Innovation Center.

General information about Palette Accounts is on Gecko, the Student Server. Information about access and account issues is under Frequently Asked Questions. Information specifically for faculty, including information about special services for adjunct faculty as part of the Virtual Office, is included under Resources for Faculty.

Here is specific information about faculty Palette Accounts:

New faculty

All faculty who are instructors of record for any credit class can have a palette account. Faculty can activate their accounts automatically by scanning their college ID at one of the Palette Account Stations (at the west ends of HT1, HT2, or the Library). Their username will appear on the screen; their Social Security number is the initial password. All users will be instructed to change their password the first time they login.

Faculty who do not yet have a college ID card can have an Instructional Associate in one of the High Tech Centers look up their username in SAS or in Help User. Please ask for a picture ID. When the IA looks up the username, the account is automatically activated.

A faculty member who has not yet been assigned a course in SIS should have the department chair or secretary contact the Innovation Center. We can create the Palette Account ahead of time using Add User, but we prefer to have the information come directly from SIS in the usual fashion.

If any department wants a list of faculty usernames, we can provide it upon request. Send email to palette-request@student.gc.maricopa.edu. However, accounts still have to be "activated" by using one of the methods identified above.

Faculty must activate their accounts and change their passwords from the default before being able to access the online course rosters.
 
 

Returning faculty

Once an account has been used, the password remains as the individual set it.

Faculty who don't remember their usernames or passwords should be directed to scan their IDs at one of the Palette Account Stations. They must type their Student ID number (their Social Security number) and press R to reset their password.

Faculty who don't have their IDs and don't remember their passwords can have any Floor Coordinator reset a password in SAS or in Help User. Please ask for a picture ID.

Individuals who know their password and want to want to change it can do so from within their accounts or from a web page at https://genesis.gc.maricopa.edu/password/

Employees

Staff members who are not enrolled in a credit class can request a palette account by sending email to palette-request@student.gc.maricopa.edu.  Other problems should be directed to the Innovation Center.
 
 

Reporting other problems

Anyone can report problems or contribute solutions by writing to Help@lists.gc.maricopa.edu An archive of past entries is available on the student email login page: https://student.gc.maricopa.edu Note that these entries are public; no confidential or personal information should be posted (including student ID numbers).

Problems can also be reported to the Student HelpDesk, either by calling 623-845-HELP (4357) or by sending email to student-helpdesk@student.gc.maricopa.edu. Several people read and can respond to these messages.

Problems and their solutions can also be reported to the assist list (assist@lists.gc.maricopa.edu). IAs must write to this distribution list from their student email accounts.